Return Policy

Return & Refund Policy

At Royal Standard Store, customer satisfaction is our highest priority. We stand behind the quality of every product we offer and want you to shop with complete confidence.

100% Money-Back Guarantee

If your order arrives damaged, defective, or incorrect, you are eligible for a 100% refund or a replacement at no additional cost.

Eligible Returns

You can request a return if:

  • Your parcel arrives damaged during shipping.
  • You receive a defective or faulty product.
  • You receive the wrong item.
  • The product is significantly different from what you ordered.

Return Request Timeline

Please contact us within 7 days of receiving your order to initiate a return.

How to Request a Return

To help us process your request quickly, please provide:

  • Your order number.
  • Clear photos or a short video showing the damaged or defective product.
  • A brief description of the issue.

Once your request is reviewed and approved, we'll provide instructions for the return process.

Refunds

After the returned product has been received and inspected, your refund will be processed.

If your return is approved, you will receive:

  • 100% of your purchase amount refunded to your original payment method, or
  • A replacement product, if you prefer.

Refund processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return if they have been:

  • Used or damaged after delivery.
  • Returned without original packaging (where applicable).
  • Returned due to a change of mind after use.

Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), Royal Standard Store will cover the return shipping costs whenever applicable.

Contact Us

If you have any questions or need assistance with a return, please contact our customer support team. We're committed to resolving your issue as quickly as possible.

Shop with Confidence

Your trust means everything to us. That's why every eligible order is backed by our 100% Money-Back Guarantee for damaged, defective, or incorrect items. Our goal is to ensure every customer has a safe, reliable, and worry-free shopping experience with Royal Standard Store.